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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.
Topic 2	Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.
Topic 3	Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.
Topic 4	Current and To-Be Architecture: This section tests the knowledge of Enterprise Architects in understanding and comparing current IT architectures with future (to-be) architectures. It emphasizes the ability to analyze gaps and develop strategies for transformation.
Topic 5	Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.
Topic 6	Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.
Topic 7	Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.
Topic 8	CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q22-Q27):

NEW QUESTION # 22
What are valid methods for bulk data export from ServiceNow?
Choose 3 answers

A. Utilizing export sets with MID Server scheduling
B. Using an external ODBC connector to query tables
C. Using printed reports for data extraction
D. Extracting data using HTTP-based web services
E. Using SMS push notifications for data extraction

Answer: A,B,D

Explanation:
ServiceNow provides several methods for exporting bulk data:
A: Using an external ODBC connector to query tables: ODBC (Open Database Connectivity) allows external applications to connect to the ServiceNow database and extract data using SQL queries. This is a powerful method for extracting specific data sets.
D: Utilizing export sets with MID Server scheduling: Export sets define the data to be exported. The MID Server acts as an intermediary between ServiceNow and external systems, enabling scheduled data exports to files or other destinations.
E: Extracting data using HTTP-based web services: ServiceNow provides REST APIs that allow you to programmatically extract data from the platform. This is a flexible method for integrating with other systems and automating data extraction.
Why not the other options?
B: Using SMS push notifications for data extraction: SMS notifications are not suitable for bulk data extraction.
C: Using printed reports for data extraction: Printed reports are not designed for efficient data extraction. They are intended for human-readable output.

NEW QUESTION # 23
Why is IP address access control considered part of the network layer despite being implemented in the application layer?

A. It performs data tokenization and substitution for security.
B. It restricts access to the instance based on IP address ranges.
C. It manages user authentication to the ServiceNow platform.
D. It uses encryption to protect data at rest in the ServiceNow instance.

Answer: B

Explanation:
IP address access control is considered part of the network layer because it restricts access to the instance based on IP address ranges.
Here's why:
Network Layer Functionality: IP address filtering operates at the network level by controlling which IP addresses are allowed to connect to the ServiceNow instance. This is similar to firewall rules that control network traffic.
Application Layer Implementation: While the filtering might be implemented within the ServiceNow application (application layer), the underlying functionality is related to network access control.
Why not the other options?
A: It performs data tokenization and substitution for security: This is a data security technique, not related to network layer access control.
B: It uses encryption to protect data at rest in the ServiceNow instance: This is a data security measure, not network access control.
D: It manages user authentication to the ServiceNow platform: Authentication is a separate security layer (usually application layer) that verifies user identities.

NEW QUESTION # 24
What is the main focus in the Foundation stage of implementing the CSDM framework?

A. Working on CMDB tables associated with ITSM
B. Identifying and populating network infrastructure CIs
C. Preparing accurate business information for reporting
D. Setting up relationships between technology and business

Answer: D

Explanation:
The Foundation stage of the CSDM framework focuses primarily on establishing the core structure of your CMDB. This involves:
* Defining the scope:Determine which services and applications will be managed within the CMDB.
* Building the foundation data model:Implement the core CSDM classes and their relationships. This includes key classes like Application Service, Business Application, and Technical Service Offering.
* Populating foundational data:Start populating the CMDB with basic information about your core services, applications, and the technologies that support them.
Why not the other options?
* A:While network infrastructure CIs are important, they are not the primary focus in the Foundation stage. The focus is on the core service and application model.
* B:Accurate business information is crucial for reporting, but the Foundation stage prioritizes establishing the structural relationships within the CMDB.
* D:Working with ITSM tables is part of the broader CMDB implementation, but the Foundation stage focuses on the core CSDM classes, which extend beyond ITSM.

NEW QUESTION # 25
What does a ServiceNow governance framework typically define?
Choose 3 answers

A. Who is involved in decision-making
B. How decisions are made
C. What decisions need to be made
D. Recurring schedules for governance meetings
E. How work gets done on the platform

Answer: A,B,C

Explanation:
A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A: How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B: What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C: Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision- making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.

NEW QUESTION # 26
A system administrator needs to ensure that sensitive customer data in fields is only accessible to specific roles within a ServiceNow instance. Which feature should be utilized?

A. PI1 Encryption
B. Column Level Encryption (CLE)
C. Full Disk Encryption (FDE)
D. Cloud Encryption

Answer: B

Explanation:
To control access to sensitive data at the field level, the system administrator should use Column Level Encryption (CLE).
Here's how CLE works:
Field-Level Encryption: CLE allows you to encrypt specific fields within a table, ensuring that only authorized users with the necessary decryption keys can access the data.
Granular Control: You can define different encryption keys for different fields or groups of fields, providing fine-grained control over data access.
Role-Based Access: You can grant access to decryption keys based on user roles, ensuring that only authorized personnel can view sensitive information.
Why not the other options?
A: PI1 Encryption: This is not a standard ServiceNow encryption feature.
C: Cloud Encryption: This is a broader term for encryption solutions provided by cloud providers, not a specific ServiceNow feature.
D: Full Disk Encryption (FDE): This encrypts the entire hard drive, not individual fields within the application.

NEW QUESTION # 27
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